Help

Billing, Pro, and getting back in. Last updated: September 2026

I paid and nothing unlocked

Sign in with the same email you used at checkout, then open Settings → Subscription and tap Restore. Pro is tied to that email, not to a phone. If it still fails, write help@getconvoi.app with the email on the Stripe receipt.

I lost my account or switched devices

Convoi is passwordless. Request a magic link from login with the email on the account. Your profile, chats, and Pro come back with that email. If you no longer have the inbox, we can only restore Pro after you prove you own the payment (Stripe receipt). We cannot recover chats onto a different email without that.

Cancel, receipts, update card

Settings → Subscription → Manage subscription opens the Stripe portal. Cancel anytime. You keep Pro until the end of the period you already paid. Receipts and invoices live there too.

Payment failed

Stripe retries the card. You keep Pro during that window. Update the card in the portal. If retries fail, Pro turns off until a payment succeeds. Restore after you pay.

Refunds

EU customers can ask for a refund within 14 days if they have not used Pro (no Pro filters applied, no 72-hour emergency). After that, refunds are case-by-case. Write help@getconvoi.app. Completing checkout requests immediate access — once Pro is unlocked, the 14-day withdrawal right no longer applies to that period.

I deleted my account

Deletion cancels Pro immediately so you are not billed again. Profile, messages, photos, convois, and emergencies are removed. Stripe keeps invoices as the law requires. A new account on the same email does not bring old chats back. If a charge still appears, send us the receipt.

I changed email or have two accounts

Change email in Settings → Account, then confirm the new inbox. We update Stripe to match. If you paid on account A and signed in as account B, Restore on B only works if B uses the same email as the payment. Otherwise write us with both emails.

What Pro unlocks

Browse, chat, convois, and 24-hour emergencies stay free. Pro (€4.99/month) unlocks dating, activity, skill, language, and vehicle gear filters, and keeps an emergency up for 72 hours. See Convoi Pro.

Write us

help@getconvoi.app — billing and access

bugs@getconvoi.app — something broken

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